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Discuss how your agency works across silos to integrate CX efforts and ensure the end result is a great customer experience. Evaluate the types of metrics that can be used to measure improvement in customer satisfaction. Review your agency’s digital transformation roadmap to identify how to move CX to the forefront.
Keynote Panel— Former Secretaries on What’s Next for the VA Moderator: Thomas Bowman , Former Deputy Secretary of Veterans Affairs (2017-2018), CEO, TGB Strategies (confirmed) Anthony Principi , Former Secretary of Veterans Affairs (2001- 2005), Principal, The Principi Group (confirmed) Dr. James Peake , M.D.,
Keynote Panel— Former Secretaries on What’s Next for the VA Moderator: Thomas Bowman , Former Deputy Secretary of Veterans Affairs (2017-2018), CEO, TGB Strategies (confirmed) Anthony Principi , Former Secretary of Veterans Affairs (2001- 2005), Principal, The Principi Group (confirmed) Dr. James Peake , M.D.,
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