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Data & AI are Driving HR Modernization (E139)

FedInsider

In 2006 he transitioned to a federal employee with US Customs and Border Protection leading a team to implement HR case management and led the technology efforts to hire over 5000 border patrol agents in a single year.

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Moving Customers to the Front of the Digital Transformation Line

FedInsider

Discuss how your agency works across silos to integrate CX efforts and ensure the end result is a great customer experience. Complimentary Registration Accreditation: Participants can earn a Training Certificate in Business Management & Organization.* Additional Information Prerequisites & Advance Preparation: None required.

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AI In Depth: Federal Agencies Strengthen Guardrails for AI Applications

FedInsider

As the Chief Data Scientist at GSA, Zach works on the Data Analytics Center of Excellence (CoE) team, where he leads cloud migration, data architecture modernization, change management, data and analytics, data management, technology procurement, and strategy formation modernization efforts at external federal agencies.

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Embracing Data-Driven Change to Enhance Customer Experiences

FedInsider

Heyman Service to America Award for Management Excellence, 2021 Service to the Citizen Award for Government Executive of the Year, 2019 Service to the Citizen Award and the 2019 Gears of Government President’s Award for her role in transforming VA’s capabilities to provide Veterans with an excellent customer experience.

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Applying AI to Advance Agency Missions

FedInsider

It was here where he worked on Infrastructure and Smart Cities and learned that housing is the core pillar of not only economic growth but individual and community integration. He was the last live afternoon host on Federal News Radio, hosting “In Depth with Francis Rose” from 2008 to 2015 after joining the station in 2006.