With 2023 tax season in the rearview, IRS commissioner eyes expansion of AI capabilities
FedScoop
APRIL 17, 2024
“But in the meantime, we will continue to have human interaction and expert account managers to help.” During the same hearing, Werfel said that from 2010 to 2022, Congress clawed back the IRS’s budget by 25%, a fact he mentioned again at Wednesday’s event. During the ACT-IAC/DCI CX Summit in Arlington, Va.,
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