article thumbnail

Elevating internal customer support at Thorn with AWS: A generative AI use case

AWS Public Sector

Efficiently addressing internal customer support tickets can profoundly impact an organization’s productivity and employee well-being, apart from their ability to focus on the mission at hand. AWS has supported Thorn with financial and technical support since 2013.

article thumbnail

Tech issues are part of the problem — and solution — for FOIA backlog, GAO finds

FedScoop

The congressional watchdog, tasked by a bicameral, bipartisan group of lawmakers to investigate FOIA response delays, found that the backlog jumped from 14% in 2013 to 22% in 2022, with the growing complexity of requests, staffing shortages and increasing threats of litigation also cited as impediments to the work.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The four key drivers that can enable better IT procurement

Open Contracting Partnership

These frameworks have led to big efficiency wins: the traditional tender procedures take between four months and one year to complete while the framework procedure takes between four and six weeks on average. The Cabinet Office reported that in the period between 2009/2010 and 2012/2013, direct government spend on SMEs increased from 6.5%

article thumbnail

The power of procurement data: How one villager unveiled a corruption scandal

Open Contracting Partnership

An investigation launched by the National Anti-Corruption Agency examined potential irregularities in similar contracts dating back to 2013, and charges were brought against more than 40 people. Concerns were raised over suspicious tendering practices such as short bidding periods, overly rigid specifications, and potential collusion.

article thumbnail

Future of Government Awards 2023 celebrate use of technology to transform people’s lives

AWS Public Sector

Pahlka served in President Obama’s administration as the deputy chief technology officer from 2013-14, where she worked on initiatives to modernize government technology and improve digital services. She served as executive director from its formation until 2020. Pahlka is recognized for her work in civic tech and government innovation.

article thumbnail

Optimizing the US mortgage market with AWS

AWS Public Sector

Common Securitization Solutions (CSS), a joint Freddie Mac and Fannie Mae venture launched in 2013, supports a cornerstone of the American economy: home ownership. Born in the cloud Development of the CSP began in 2013 to provide a modern, single-family securitization infrastructure for Fannie Mae and Freddie Mac. million from launch.

Demand 78
article thumbnail

5G: The Transformation of Defense Networks

FedInsider

But it also has value far away from the battlespace, such as 5G efficiencies in supply chain and warehouse logistics and support for open standards while maintaining secure networks. He graduated with distinction in June 2013, earning a Master of Science in Electrical Engineering and an academic certificate in cyber warfare.