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Elevating internal customer support at Thorn with AWS: A generative AI use case

AWS Public Sector

Efficiently addressing internal customer support tickets can profoundly impact an organization’s productivity and employee well-being, apart from their ability to focus on the mission at hand. AWS has supported Thorn with financial and technical support since 2013.

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The four key drivers that can enable better IT procurement

Open Contracting Partnership

These frameworks have led to big efficiency wins: the traditional tender procedures take between four months and one year to complete while the framework procedure takes between four and six weeks on average. The Cabinet Office reported that in the period between 2009/2010 and 2012/2013, direct government spend on SMEs increased from 6.5%

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Future of Government Awards 2023 celebrate use of technology to transform people’s lives

AWS Public Sector

Bahmni is designed to improve the quality of patient care in settings with limited bandwidth and infrastructure. Pahlka served in President Obama’s administration as the deputy chief technology officer from 2013-14, where she worked on initiatives to modernize government technology and improve digital services.

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Covered California provides affordable healthcare access, powered by AWS

AWS Public Sector

In 2013, more than 17% of Californians did not have health insurance. CalHEERS is the portal through which eligible Californians can enroll in high-quality, affordable health insurance coverage. Save costs and improve operations, efficiency, and resiliency CalHEERS is a complex solution.

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Inside the IRS’s Digital Microlearning Program

GovLoop

But, since 2013, the Self-Help Online Tutorials (SHOTs) program has been the IRS’s secret weapon. SHOTs are meant to help employees do their jobs more efficiently and with higher quality. The Internal Revenue Service handles all federal taxes, so training employees about such a huge responsibility can seem intimidating.

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Strategic Procurement: 4 Tactics for Economic Recovery in 2021

ivalua

The Procurement team adds tremendous value in many areas, including operational performance, product quality, faster time to market and more. For information on how Ivalua’s end-to-end eProcurment solution can improve transparency and data quality in your organizagiton to support these efforts, contact us today.

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Elevating Arbitration Standards: The arbitrateAD Arbitration Rules

Kluwer Arbitration

This post delves into the most significant aspects of the 2024 arbitrateAD arbitration rules (“ Rules ”), including: establishing an independent governing structure to appoint impartial arbitrators, increasing efficiency, and aligning international standards of practice.