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Between 2021 and 2022, the rejection rate of complaints submitted by citizens has halved from 78% in 2021 to 39% in 2022, cases resolved by auditing authorities have increased from 53% to 63%, and response times are faster, taking 262 days down from 338 days in 2021. Semarang City made a similar agreement in 2023.
It has debarred more than 60 suppliers for violations, and reduced unresolved complaints and canceled tenders. in 2020 to 96% and single-bid tenders decreased across all methods – from 62.5% During the pandemic, the agency suspended a tender to buy overpriced digital textbooks. Single-bid tenders decreased from 62.5%
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