AWS Public Sector

JANUARY 3, 2024

The solution also uses Amazon Connect Contact Lens and Amazon Connect Customer Profiles for analytics and quality management of MVD’s Mobile ID support center and its business service desk. Kyndryl is an IT infrastructure services provider that designs, builds, manages, and modernizes complex, mission-critical information systems.

Transportation 81

Transportation Transportation Efficiency Telecommunication 81

How to Crack a Nut

OCTOBER 6, 2023

It is thus important to understand the shortcomings inherent to this approach and to the model AI clauses, before assuming that their use will actually ensure the ‘trustworthy, transparent, and accountable development [and deployment] of AI technologies’. Much more is needed than mere reliance on the model AI clauses.

Buyers 88

Buyers E-procurement Transparency Procurement 88

Public Contracting Institute

JULY 12, 2024

Understanding the Importance of Subcontractor Management Effective subcontractor management is crucial for the success of government contracts. Our Government Contractor Accounting course provides valuable insights into the financial aspects of subcontractor evaluation.

Management 52

Management Government Government Quality 52

How to Crack a Nut

SEPTEMBER 19, 2024

This guest post by Giuseppe Bitti* explores the broad policy approaches that can be followed to slow down AI adoption by the public sector, with a focus on risk mitigation and management. Catherine Breslin & Rens Dimmendaal / Better Images of AI / Strawberries and milk / CC-BY 4.0 If so, what is to be done?

Public Procurement 59

Public Procurement Procurement Supplier Evaluation 59

AWS Public Sector

FEBRUARY 25, 2025

Addressing student needs with comprehensive contact center support Anthologys Student Success services provide a comprehensive contact center solution to institutions: they support prospective student inquiries, manage enrollment funnels, resolve financial aid account issues, and more.

Education 59

Education Collaboration Innovation Quality 59

AWS Public Sector

DECEMBER 17, 2024

Lastly, Amazon Connect Contact Lens is a suite of AI-powered analytics and quality management capabilities that lets you monitor, measure, and continually improve contact quality and agent performance. To learn how Amazon Web Services (AWS) can support your unique needs, contact your AWS account executive, or complete this form.

Insurance 52

Insurance Capacity Quality Integration 52