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Additionally, provide an overview of your company’s size, location, and areas of operation to give a clear picture of your capacity to meet the RFI requirements. Describe your methods for ensuring consistent product or service quality, including regular inspections, testing procedures, and compliance with relevant regulations.
So, how can agencies create capacity in their contact centers while improving equitable access to critical services? Chat assistants can deliver real-time, personalized information through the IVR for routine inquiries such as claim status, weekly payment status, remaining weeks, overpayment balances, and benefit-year end-date.
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