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During the pandemic, Procurement flexed its muscle, helping to mitigate supply chain disruptions and enable new channels for engaging with customers and fulfilling orders. To accommodate changing shopping behaviors and deliver experiences that delight customers, retailers will need to find the right balance. About half of U.S.
It also requires a focus on procurement-supplier relationships, and striving to be the customer of choice for your suppliers. Balancing New Priorities Makes Procurement More Valuable. Historically, Procurement was perceived as adding value when it could effectively control costs.
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