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ETIC 2023: Agencies Find That Generative AI Is Here, Ready or Not

FedTech Magazine

Some federal agencies are finding themselves dealing with generative artificial intelligence, such as ChatGPT, due to customer demand, whether they’re ready for it or not. The Department of the Interior is beginning to look at AI because it will be part of the SAP S/4HANA financial management system it’s implementing by 2024.

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Review: Fluke Networks CableIQ Qualification Tester Quickly Pinpoints Issues

FedTech Magazine

Seamlessly upgrading networks to achieve higher speeds is critical if the IT staff hopes to meet increasing demands for network resources without upending the current infrastructure. This makes optimizing infrastructure — without adding staff and within limited budgets — a priority at most agencies.

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Government Is in the ‘Second Phase of Interoperability’ with Its Collaboration Tools

FedTech Magazine

The next phase of the government’s CX journey — removing barriers to employee success — demands adoption of common technology tools that foster seamless collaboration and communication, GAO notes. Agencies’ push to enhance the customer experience has reached a critical juncture, according to a recent Government Accountability Office report.

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Q&A: How AMD EPYC and Instinct Processors Meet Agency Compute Needs

FedTech Magazine

The Office of Management and Budget signaled a tipping point in the government’s embrace of artificial intelligence when it recently issued guidance to agencies on use of the emerging technology.

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What is Cooperative Purchasing & How Does it Benefit Public Sector Procurement?

American City & Country

In today’s fast-paced and budget-conscious public sector environment, efficient procurement practices are more crucial than ever. By pooling demand, public sector entities can benefit from bulk buying discounts and negotiated price reductions. These agreements allow them to access resources even when facing budget constraints.

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Building smarter, stronger communities with an AI-enhanced government workforce

American City & Country

In an era characterized by workforce shortages, limited budgets and escalating demands for rapid service delivery, government agencies are frequently hampered by antiquated technology infrastructures that AI-driven technologies are tactfully modernizing. where funding was realigned to support shifting priorities effectively.

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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

The problem is that the surge in demand is happening when agencies are dealing with budget constraints and worker shortages. Prior to adopting Zendesk, GHVP relied on email and shared inboxes to manage these demands, making for a chaotic communication environment that was vulnerable to frequent errors and lacked transparency.

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