Omnichannel Customer Service Helps Agencies Adapt to New Demands
GovLoop
NOVEMBER 7, 2022
The problem is that the surge in demand is happening when agencies are dealing with budget constraints and worker shortages. Prior to adopting Zendesk, GHVP relied on email and shared inboxes to manage these demands, making for a chaotic communication environment that was vulnerable to frequent errors and lacked transparency.
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