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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

The problem is that the surge in demand is happening when agencies are dealing with budget constraints and worker shortages. Prior to adopting Zendesk, GHVP relied on email and shared inboxes to manage these demands, making for a chaotic communication environment that was vulnerable to frequent errors and lacked transparency.

Demand 59
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Scale Up Your Agency’s Success

GovLoop

In order to manage those fluctuating costs, agencies need a way to set a consistent budget for their IT team, while still meeting their organization’s needs for data storage. A pay-as-you-go solution could be the answer for your agency. If your organization consistently goes beyond its committed capacity, the vendor will adjust accordingly.

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5 Ways That Agencies Are Ailing From Legacy Systems

GovLoop

GAO, in a 2023 report about the Internal Revenue Service’s modernization efforts, describes it this way: “In an era of constrained budgets, the high costs of maintaining legacy systems could limit an agency’s ability to modernize and develop new or replacement systems.” This is called technical debt. Department of Labor.

Demand 72
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Gain Fiscal Predictability Through Pay-as-You-Go IT

GovLoop

Many see the need to shift to an on-demand approach to buying IT resources. Commercial cloud offerings lean in this direction, but with the ever-increasing demand for data, many in government have seen their cloud expenditures skyrocket. Adapt on Demand. Proven Solutions. Customers have seen the benefits. Get the Guide. .

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Moving Beyond Legacy IT

GovLoop

And “from a scalability perspective, [organizations must] be able to leverage resources on demand as needed, going up [and scaling] down to… control and manage costs,” he said. Months often pass between when an agency realizes it needs something and when it gets a cost estimate, budgets for the update and ultimately receives it.

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State Dept transforming procurement with category management, streamlined processes

Federal News Network

Federal Monthly Insights - Contract Management Modernization - 9/24/2024 [link] Download audio The State Department is embarking on a transformation in how it performs acquisition. But the missing ingredient for us really, and for any agency, is aggregating the demand signal.

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4 steps EdTechs can take to grow their profitability on AWS

AWS Public Sector

At AWS, we believe that optimizing IT costs (including cloud) helps unlock budget to invest in more innovation. Visibility into ‘unit costs’ (for example, the cost-per-student of a solution) helps budget and product owners demonstrate a connection between the demand for an application and how this demand influences cost.

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