AWS Public Sector

JANUARY 3, 2024

Previously, the service desk used an outdated telephony system, expensive interactive voice response (IVR) software, and ran in an on-premises data center. Additionally, the ability to only pay for actual usage rather than over-provisioning capacity for peak periods provides increased scalability.

Transportation 81

Transportation Transportation Efficiency Telecommunication 81

How to Crack a Nut

SEPTEMBER 19, 2024

A recurrent auditing is particularly important, as the performance of the tool will evolve due its capacity to learn (and sometimes possibly even detect it is being tested ). Finally, specific requirements should limit the geographical scope where the AI tool provider is allowed to process data, especially personal and confidential data.

Public Procurement 59

Public Procurement Procurement Supplier Evaluation 59

AWS Public Sector

DECEMBER 17, 2024

So, how can agencies create capacity in their contact centers while improving equitable access to critical services? Additionally, customers could schedule calls online and indicate intent from a dropdown menu, which captured valuable data on how to route inquiries to the right skills.

Insurance 52

Insurance Capacity Quality Integration 52