AWS Public Sector

JANUARY 3, 2024

Demonstrating its commitment to putting customers first, MVD wants to deliver fast, efficient, and friendly customer service by reducing call wait time. With the help of Kyndryl and Amazon Web Services (AWS), MVD migrated its business service desk into Amazon Connect to improve customer service, increase efficiency, and save costs.

Transportation 81

Transportation Transportation Efficiency Telecommunication 81

How to Crack a Nut

SEPTEMBER 19, 2024

A recurrent auditing is particularly important, as the performance of the tool will evolve due its capacity to learn (and sometimes possibly even detect it is being tested ). In the long run this would become a structural weakness in the capacity of the public sector to deliver on its mandate and stay competitive.

Public Procurement 59

Public Procurement Procurement Supplier Evaluation 59

AWS Public Sector

DECEMBER 17, 2024

So, how can agencies create capacity in their contact centers while improving equitable access to critical services? Agents, supervisors, and administrators also have access to an array of AI-driven tools to improve efficiency, accuracy, and better understand customer pain points. Demo of Amazon Connect for unemployment insurance.

Insurance 52

Insurance Capacity Quality Integration 52