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Agencies also need capacity and modern practices, like productmanagement and alternative procurement methods, to adopt new models and deliver technology effectively. Equally important is the need for more flexible repayment options.
Hsiang said the partnership was not included in the report due to a timing issue, but noted that USDS assisted in technical expertise, user research, productmanagement and more. Direct File was utilized by over 140,000 taxpayers in its inaugural run, according to the IRS.
While federal employees need to be thoughtful about the right scope of contractors, establish boundaries, and hold contractors accountable, it’s just as important to treat contractors as valued team members. This needs to change. You can find him on LinkedIn.
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