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Additionally, it is important to understand how the RFI fits into the overall bidding process. Additionally, provide an overview of your company’s size, location, and areas of operation to give a clear picture of your capacity to meet the RFI requirements. Provide evidence of successful qualitymanagement in past projects.
AI-keen suppliers might not bid for public procurement opportunities, losing an important revenue stream, while other contractors might be forced to keep up two parallel systems, making AI adoption more costly due to reduced economies of scale.
So, how can agencies create capacity in their contact centers while improving equitable access to critical services? Amazon Connect also includes vital workforce management capabilities to keep contact centers sufficiently staffed at all times.
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