AWS Public Sector

JANUARY 3, 2024

Additionally, the ability to only pay for actual usage rather than over-provisioning capacity for peak periods provides increased scalability. The solution also uses Amazon Connect Contact Lens and Amazon Connect Customer Profiles for analytics and quality management of MVD’s Mobile ID support center and its business service desk.

Transportation 81

Transportation Transportation Efficiency Telecommunication 81

How to Crack a Nut

SEPTEMBER 19, 2024

This guest post by Giuseppe Bitti* explores the broad policy approaches that can be followed to slow down AI adoption by the public sector, with a focus on risk mitigation and management. Catherine Breslin & Rens Dimmendaal / Better Images of AI / Strawberries and milk / CC-BY 4.0 If so, what is to be done?

Public Procurement 59

Public Procurement Procurement Supplier Evaluation 59

Select GCR

JULY 9, 2024

Additionally, provide an overview of your company’s size, location, and areas of operation to give a clear picture of your capacity to meet the RFI requirements. Understanding the Purpose of a Construction Industry RFI Before diving into the response process, it’s crucial to understand what an RFI is and its purpose.

Quality 52

Quality Supplier Evaluation Quality Management 52

AWS Public Sector

DECEMBER 17, 2024

So, how can agencies create capacity in their contact centers while improving equitable access to critical services? Amazon Connect also includes vital workforce management capabilities to keep contact centers sufficiently staffed at all times. Amazon Q in Connect is a generative AI assistant embedded in the agent workspace.

Insurance 52

Insurance Capacity Quality Integration 52