AWS Public Sector

JANUARY 3, 2024

Additionally, the ability to only pay for actual usage rather than over-provisioning capacity for peak periods provides increased scalability. The solution also uses Amazon Connect Contact Lens and Amazon Connect Customer Profiles for analytics and quality management of MVD’s Mobile ID support center and its business service desk.

Transportation 81

Transportation Transportation Efficiency Telecommunication 81

Select GCR

JULY 9, 2024

Additionally, provide an overview of your company’s size, location, and areas of operation to give a clear picture of your capacity to meet the RFI requirements. Describe your methods for ensuring consistent product or service quality, including regular inspections, testing procedures, and compliance with relevant regulations.

Quality 52

Quality Supplier Evaluation Quality Management 52

How to Crack a Nut

SEPTEMBER 19, 2024

A recurrent auditing is particularly important, as the performance of the tool will evolve due its capacity to learn (and sometimes possibly even detect it is being tested ). In the long run this would become a structural weakness in the capacity of the public sector to deliver on its mandate and stay competitive.

Public Procurement 59

Public Procurement Procurement Supplier Evaluation 59

AWS Public Sector

DECEMBER 17, 2024

So, how can agencies create capacity in their contact centers while improving equitable access to critical services? Amazon Connect also includes vital workforce management capabilities to keep contact centers sufficiently staffed at all times.

Insurance 52

Insurance Capacity Quality Integrity 52