AWS Public Sector

JANUARY 3, 2024

Previously, the service desk used an outdated telephony system, expensive interactive voice response (IVR) software, and ran in an on-premises data center. Plus, they needed a system that could scale up during peak demands without worrying about infrastructure resiliency. “A

Transportation 81

Transportation Transportation Efficiency Telecommunication 81

How to Crack a Nut

OCTOBER 6, 2023

A first observation is that the controversy surrounding the definition of ‘high-risk’ in the EU AI Act immediately carries over to the model AI clauses and to the choice of ‘demanding’ vs light version. Furthermore, these EU model contractual AI clauses do not comprise a full contractual arrangement.

Buyers 88

Buyers E-procurement Transparency Procurement 88

AWS Public Sector

DECEMBER 17, 2024

More than ever, agencies can benefit from AI and automation to reduce call volume, improve self-service, and empower staff productivitynot just to maintain service levels during low unemployment, but to scale and rise to the occasion of unexpected surges in demand. Why were customers calling? Where did the process break down for them?

Insurance 52

Insurance Capacity Quality Integration 52