Data Efficiency Quality Management 
AWS Public Sector
JANUARY 3, 2024
Demonstrating its commitment to putting customers first, MVD wants to deliver fast, efficient, and friendly customer service by reducing call wait time. With the help of Kyndryl and Amazon Web Services (AWS), MVD migrated its business service desk into Amazon Connect to improve customer service, increase efficiency, and save costs.
Public Contracting Institute
JULY 12, 2024
Implement rigorous quality control measures to ensure that subcontractor deliverables meet or exceed project requirements. Our Government Contracting Certification Masters Academy provides comprehensive training on quality management in government contracting.
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How to Crack a Nut
SEPTEMBER 19, 2024
Furthermore, in any case both the technical and the governance dimensions should be considered: the focus should not be limited to assessing the technical functionalities of the solution or its capacity to perform in a series of targeted tests, but also the adequacy of the set of control and quality management mechanisms implemented by the provider.
AWS Public Sector
FEBRUARY 25, 2025
This data represents a staggering awareness gap that can impede student retention and success. Anthology services and expertise, combined with the cutting-edge technology, efficiency, and scalability of AWS will empower institutions to deliver an unparalleled student experience. Anthology is on a mission to change that.
AWS Public Sector
DECEMBER 17, 2024
Agents, supervisors, and administrators also have access to an array of AI-driven tools to improve efficiency, accuracy, and better understand customer pain points. Additionally, customers could schedule calls online and indicate intent from a dropdown menu, which captured valuable data on how to route inquiries to the right skills.
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