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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

The problem is that the surge in demand is happening when agencies are dealing with budget constraints and worker shortages. Prior to adopting Zendesk, GHVP relied on email and shared inboxes to manage these demands, making for a chaotic communication environment that was vulnerable to frequent errors and lacked transparency.

Demand 59
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Why combining edge computing and AI is crucial for resiliency and innovation

FedScoop

Download the full report. Latency and bandwidth sensitivity: Applications like autonomous vehicles and smart manufacturing require near-instantaneous data processing, which demands low-latency and high-bandwidth capabilities. Download the full report, “ Gaining Timely Insights with AI Inferencing at the Edge.”

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Maximize Your Mission’s Impact with IoT

GovLoop

Scalability: A cloud-based platform will deliver on-demand scalability of computing resources as the amount of data that rolls in will increase. Download this resource to learn how agencies can maximize their IoT impact, including how organizations can keep pace with and digest their ever-expanding volume of data.

Demand 98
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Scale Up Your Agency’s Success

GovLoop

The ability to adapt on demand: As government workloads may fluctuate unpredictably, agencies require a cost-effective means to adjust their resources to meet their needs. A pay-as-you-go solution could be the answer for your agency. If your organization consistently goes beyond its committed capacity, the vendor will adjust accordingly.

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The New Modernization Mindset: Focus on Innovation

GovLoop

In June 2024, it announced the Emerging Technology Prioritization Framework to accelerate the adoption of new tech, particularly high-demand generative AI (GenAI) solutions. ” To learn more about how agencies are updating legacy systems, download it here: Get the Guide Photo by luis gomes at Pexels.com Favorite

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To Be AI-Ready, Agencies Must Break Free From the Chaos of Connectivity

GovLoop

Core Benefits Super iPaaS offers three core benefits: Agility: The ability to deploy anywhere and enable the seamless flow of information, allowing agencies to react in real time to changing demands or requirements. Using Super iPaaS finally liberates the data sitting in existing systems,” Graham said.

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Data Integration Helps Agencies Deliver

GovLoop

A Comprehensive Approach Rather than buy potentially dozens of solutions to address different needs, including customer relationship management (CRM) demands, an agency can turn to Salesforce, Hansen said, and ultimately provide an “omni-channel approach to [offering] accessible government services.”