AWS Public Sector

JANUARY 3, 2024

Demonstrating its commitment to putting customers first, MVD wants to deliver fast, efficient, and friendly customer service by reducing call wait time. With the help of Kyndryl and Amazon Web Services (AWS), MVD migrated its business service desk into Amazon Connect to improve customer service, increase efficiency, and save costs.

Transportation 81

Transportation Transportation Efficiency Telecommunication 81

AWS Public Sector

DECEMBER 17, 2024

More than ever, agencies can benefit from AI and automation to reduce call volume, improve self-service, and empower staff productivitynot just to maintain service levels during low unemployment, but to scale and rise to the occasion of unexpected surges in demand. Why were customers calling? Where did the process break down for them?

Insurance 52

Insurance Capacity Quality Integration 52

The Coalition for Government Procurement

APRIL 17, 2025

His wide-ranging business experience is key to advancing FAS mission and supporting the Presidents priorities for a more efficient government. View the Government Procurement Efficiency List (GPEL) Web Page The Coalition invites you to explore our new Government Procurement Efficiency List (GPEL) Webpage!

Procurement 52

Procurement Efficiency Price Contract 52