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It is thus important to understand the shortcomings inherent to this approach and to the model AI clauses, before assuming that their use will actually ensure the ‘trustworthy, transparent, and accountable development [and deployment] of AI technologies’. Much more is needed than mere reliance on the model AI clauses.
More than ever, agencies can benefit from AI and automation to reduce call volume, improve self-service, and empower staff productivitynot just to maintain service levels during low unemployment, but to scale and rise to the occasion of unexpected surges in demand. Why were customers calling? Where did the process break down for them?
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