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The CX-EX Connection

GovLoop

One of the most important facets of CX isn’t customer-facing, though — it’s employee experience (EX). For more insights on bringing out the best in your employees, download the guide: Get the guide Photo by Anna Shvets on pexels.com Favorite This article appeared in our guide, “ Tools and Tactics for Employee Engagement.”

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Get Ready for Success! 4 Critical Workstreams for Successful Procurement Implementation

ivalua

Change management plans should anticipate potential resistance and facilitate adoption by nurturing a culture of collaboration and buy-in. Project Manager (PM): The project manager oversees the implementation process, coordinating activities, managing timelines, and ensuring that project objectives are met.

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Where Data Makes a Difference, Pt. 2

GovLoop

.” — Rochelle Haynes , Managing Director of What Works Cities Using Data Agencies collect data at monthly or quarterly intervals, compiling several years’ worth of information (a long-term perspective is important), and establish benchmarks that offer context. Privacy, transparency, legal and security concerns exist.

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Testing AI Calls for New Tactics

GovLoop

And they need to understand the importance of being transparent about how AI is used. It also integrates with open-source and DevOps tools to centrally manage testing activities and connect continuous test automation into delivery pipelines. Likewise, they’ll need to know about prompts, contextual grounding and other safety features.

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How to Implement Innovations

GovLoop

During planning and pilot periods, it’s important to keep communication flowing internally and externally. Start Small and Work Iteratively With the Community Pilot programs should start at a very manageable scale, but they have a big role to play. Outside vendors may be involved, and you’ll have to account for their processes.

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Identifying & Mitigating Election Security Threats in 2024

FedInsider

With over 25 years of higher education and local government IT experience, Lester has spoken at local, state and national conferences on topics ranging from telecommunications to project management to cybersecurity and data. And most importantly, communication must happen throughout the entire organization.

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Habit #4: Make Good Choices

GovLoop

To minimize that risk, it’s not only important to choose the right tool, but the right time. “We ” To learn about the other four habits, download it here: Get the guide Image by Gerd Altmann from Pixabay Favorite If you just throw it out there and say, ‘We’re all using this now,’ it’s not going to work,” Rao explained.