Data tracking, AI and modernization: How SSA has ditched its paper-based past
FedScoop
JULY 5, 2024
For more than two decades, the Social Security Administration has worked to shed its well-earned image as a “paper-based agency,” doing everything from shifting away from hard copy signatures to embarking on a large-scale modernization plan. Now armed with a robust artificial intelligence use case inventory and a splashy new data-tracking tool , SSA’s technology leaders feel especially bullish about where they stand in their digital journey.
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