State & Local Governments: AI Can Set a New Standard for Customer Service
FedInsider
NOVEMBER 29, 2023
Wednesday, December 13, 2023 | 2:00PM EST | 1 Hour | Training Certificate Machine learning and artificial intelligence already are playing a significant role in reworking call centers, in government agencies and private industry alike. Just picture the chatbots that show up every time you go to the online portal for the Department of Motor Vehicles, for instance, and get prompted to renew your auto registration online.
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