‘Customers First’ Concept Becomes a Key Element in Government IT Modernization
FedTech Magazine
NOVEMBER 3, 2022
Americans and others trying to get assistance from the Department of Homeland Security and its subagencies spend about 190 million hours every year on paperwork, says DHS CIO Eric Hysen, who wants that time to be cut dramatically. DHS is hiring hundreds of new employees tasked with improving customer experience, an issue that’s gaining traction across government thanks to an executive order issued last December.
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