Innovations in CX: Gauging Engagement
GovLoop
NOVEMBER 21, 2023
According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” Evan Albert , the VA’s Director of Measurement and Data Analytics, explained that “the more data [and] context you can layer on, the more you’re able to explain to leadership…what the results truly mean.
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